PLAYGROUND RULES – KEEP COVID SAFE
Please carefully read our playground rules in line with COVID guidelines & law to give you the safest experience possible during these times.
Please respect ALL these rules at ALL times. Anyone breaking the rules will be asked to leave immediately and no refund will be given.
6 PEOPLE FROM THE SAME HOUSEHOLD OR SOCIAL BUBBLE IS THE MAXIMUM NUMBER OF PEOPLE ALLOWED PER BOOKING
FACE COVERINGS MUST BE WORN WHEN ENTERING, LEAVING & MOVING AROUND THE VENUE INCLUDING VISITING THE BATHROOM
YOU MUST SCAN THE NHS TRACK & TRACE QR CODE ON ENTRY
MUSIC LEVELS WILL BE MONITORED TO PREVENT SHOUTING & DANCING
YOU MUST REMAIN SEATED AT YOUR TABLE – NO DANCING, STANDING UP OR MINGLING WITH OTHER GROUPS
TABLE BOOKINGS & TABLE SERVICE ONLY – YOU MUST BOOK A TABLE TO COME & PLAY
FINAL DRINK ORDERS WILL BE TAKEN 10 MINUTES BEFORE YOUR BOOKING IS OVER – PLEASE LEAVE PROMPTLY TO ALLOW US TIME TO DEEP CLEAN FOR THE NEXT BOOKING
MUSIC IS TURNED OFF AT 9.30PM AND EVERYONE MUST BE OUT OF THE VENUE BY 10PM
CONTINUE TO WASH HANDS REGULARLY USING THE FREE HAND SANITISER STATIONS & BATHROOM FACILITIES
WE ARE ACCEPTING CONTACTLESS CARD PAYMENTS ONLY, NO CASH
BE KIND TO OUR STAFF & EACH-OTHER, WE ARE ALL IN THIS TOGETHER
Fun and good vibes are not cancelled! Enjoy yourself but please respect this new way of working.
Dollhouse management encourage all customers to read the full government guidelines regarding social-distancing and general health and safety before placing any type of booking.
Dollhouse will enforce all guidelines to the best of their ability as a duty of care, but will not be held accountable if you or a member of your party knowingly breach any of the government guidelines & law.
Please only make a booking if you are willing to respect the guidelines, our team and our polices at all times.
A deposit payment is taken to confirm your booking, entry is not guaranteed with a booking, you must comply with all our entry policies and be vetted at the venue by our security team.
You must arrive on time for your table booking. If you arrive any later your table and deposit will be forfeited.
All guests of Dollhouse must be over the age of 18 and have ID. We operate a challenge 25 policy.
Please note that Dollhouse operates a super strict & stylish dress code. We do not allow sports trainers, sportswear, hats, caps, hoods, branded polo shirts, man bags, big jewellery, group t-shirts or fancy dress under any circumstances. Casual jeans, T-shirts and jumpers are strongly discouraged also. If in any doubt, please do not wear!
Your outstanding balance is due in full on your arrival.
We reserve the right to refuse entry, bookings do not guarantee entry, our super strict door policy still applies and entry will be only be permitted once you have been vetted at the venue.
Any groups of 5 or more people must be of mixed gender.
All table bookings will receive waitress service.
Deposits & Cancellation
If you cancel and give less than 48 hours notice you will lose your deposit and you will not be able to book again for 6 months. If you are refused entry your deposit will be repaid within 5 working days via bank transfer, it will not be given at the venue.
If you have reached your allocated minimum spend and paid your bill in full and do not spend any further monies, management reserve the right to re-sell and or re-locate your table.
Thank you for your trusted cooperation, we look forward to welcoming you to Dollhouse